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I cannot install updates / my updates are staying blue.
Close the program, right-click on the PTS Tax program icon on your desktop and choose 'properties'. Select the compatibility tab and put a...
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Can I get updates for prior year PTS Tax programs?
Yes, updates are still available for tax years 2005, 2006, 2007 and 2008. However, updates past 2005 are no longer available.
To...
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How Do I Know What Changes Were Made In A Federal Or State Update?
Once you are in the menu to download and install an update, right-click on one of the Federal Updates or a State to see...
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If I Download The Most Recent State Update, Does It Contain All Of The Previous Update Information?
Yes, the state updates are cumulative. In other words, an update which is dated April 1st would contain all of the previous updates to that state (if...
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Troubleshooting Updates
If you are having trouble connecting to PTS Tax...for example you get a message that says, "a connection to the host computer could not be...
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Updating Networked Workstations
Before you can update your Network Workstations you must first have downloaded the updates on your Transmitting Computer.
To update your...
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While Attempting To Install An Update I Received An "XCEEDZIP" Error. How Do I Fix This?
If you get an XCEEDZIP 517, these errors are caused by an incomplete download. Simply download the update again and then install the...
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